Claims Manager for our International Non‑Life Department - - 19486 - Baloise

Your Job in a Nutshell

Baloise Luxembourg combines the strength of a solid European insurance group with a dynamic and agile culture. Within our International Non-Life department, we are building a new Pan-European business branch operating under the Freedom of Service (FoS) regime. Our ambition: bring innovative insurance solutions to B2B partners across Europe — from MGAs and brokers to corporate clients seeking fronting solutions for their captives.

As Claims Manager, you will play a key role in structuring and supervising the entire claims process for our international operations. You will ensure that claims are handled efficiently, compliantly, and in line with Baloise’s best practices — a cornerstone of our competitiveness and client trust.

You will work within a multidisciplinary international team operating in start-up and agile mode, reporting directly to the Head of International Non-Life.

At Baloise, we foster collaboration, entrepreneurship, and trust. You will be part of an international team shaping a new line of business within a stable and reputable insurance group, with the opportunity to make a tangible impact on our European growth story.

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What you can expect

Coordinate claims processes with our partners (MGAs, brokers, TPAs).
Conduct onboarding, due diligence, and audits of third-party administrators (TPAs) or partners’ claims teams.
Oversee claims management across all phases — coverage, investigation, compensability, evaluation/reserving, recovery, and resolution.
Collaborate with pricing and reporting actuaries to analyze claims data, detect trends, and assess the impact of product changes.
Collaborate with product managers to align claims processes with product design, supporting launches and monitoring the existing portfolio.
Resolve any issues arising from claims, working closely with the TPA
Perform regular audits on partners’ claims and support the handling of major or complex claims.
Contribute to the continuous improvement of claims processes and best practices.
Review and validate claims payments when necessary.
Produce monthly claims KPIs and contribute to dashboard preparation.

What we expect

Several years of experience in claims management, ideally in a cross-border or FoS context.
Strong understanding of insurance policies, coverage provisions, and claims handling processes.
Exposure to multiple business lines in non-life (Property, Casualty, Motor, Liability, etc.) and relevant European regulations.
Analytical mindset with the ability to interpret complex data and identify actionable insights.
Excellent communication skills and experience in liaising with both internal and external stakeholders.
Fluency in English (working language); additional European languages (French, German, Spanish) are an asset.
You combine customer orientation, professional rigor, and proactive mindset with agility in a fast-evolving environment.

About Baloise

We are more than a traditional insurance company: we are the personal partner for everyone who wants to feel simply safe. In addition to our traditional financial business, we are also broadening our range with ecosystems in the areas of mobility and home. We see the digital age as an opportunity to make our offering even more sustainable, innovative and customer-oriented in the future. Are you shaping it with us?

We give you the freedom to pursue your ideas. Get involved! Question us! Develop yourself and us even further! Our culture of learning and making mistakes as well as communication at eye level all make this possible. Because only together can we move forward.

Baloise in Luxembourg

As an employer

Sustainability

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Our Benefits

Our culture and our togetherness make us special. But it's clear that you're also interested in our benefits. Discover what you would receive joining Baloise in Luxembourg:

Well-being

Your health is close to our heart: That's why thanks to our health, well-being & sustainability programme, you can get regular ergonomic advice, enjoy massages, cook healthy meals, try decorative arts, experience meditation, … and benefit from the wide range of activities offered by our Sports club, Book club, Baloise big band and Baloise Golf Association.

Benefits from the financial world

Employee discounts on our own products - for a financial services provider this means: up to 40% discount on our insurance products . On top of that, there's an excellent pension fund with attractive 2nd pillar benefits and special employee shares.

Let’s not forget about your 13th month and meal vouchers too!

Flexible working models

We offer you:

Remote work up to 2 days per week (in the respect of the law for cross borders employees)
Flexitime (between 6 :00am and 10 :00pm)
Flex Office
35,5 days off per year

Health

We are there for you - even if you get sick or have an accident. At Baloise in Luxembourg, you will benefit from an accident insurance for both your professional and personal life.

In addition, all the employees can also benefit from a health insurance for themselves and their family.

Events

Our culture thrives on togetherness - even away from the daily office routine. Networking during our staff party or after-works, each event is a great opportunity to share moments together in an less formal way.

Learning & error culture

You catch us in a time of change. And of course, where new things are created, things go wrong sometimes - and that's okay. Because that's how we learn, develop, go new ways and strive for a healthy culture of mistakes. You can see how important continuous learning is to us from our numerous initiatives:

Time for learning during your working time
A development & training programme that is updated 3 times a year to propose new offerings
Trial days in other teams ("Shadow for a Day")
Temporary internal job changes ("Change of perspective")
Free access to LinkedIn learning

Join us: Claims Manager for our International Non‑Life Department

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