Customer Care Center Agent - - 18120 - Baloise

Your Job in a Nutshell

An exciting opportunity in a great company. Join us.

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What you can expect

Are you a specialist in customer contact ? Do you like life and non-life insurance products or are you ready to develop your skills in this area ? Are you looking for a varied job where you can directly and positively influence our customers experience ? Then join our "Customer Care Center" Team. In a pleasant and dynamic environment, you will join our team specialized in customer relations. You will be the first point of contact for our customers, providing them with support over the phone and per mail, answering their questions, and offering personalized advice. You wili also liaise with our internal specialists to resolve more complex cases. In this role, you will develop your knowledge of insurance products within a close-knit team.

What we expect

• Holder of a diploma ranging from High School (Bac) to a bachelor’s degree (Bac+3)

• Languages : Fluent in English and in French. Luxembourgish is considered a strong asset and any other language is considered an asset

• Professional experience in a similar role or in the insurance sector is considered an asset

• Good knowledge of Windows Office products

• Strong writing skills

• Sense of responsibility and discretion

• Organizational skills and result-oriented

• Excellent social skills (both internal and external) in a culturally diverse environment

• Professional rigor, critical thinking and proactivity

• Team Spirit, availability and Flexibility

• Quick learning abilities and a desire for continuous development

• Strong customer orientation

About Baloise

We are more than a traditional insurance company: we are the personal partner for everyone who wants to feel simply safe. In addition to our traditional financial business, we are also broadening our range with ecosystems in the areas of mobility and home. We see the digital age as an opportunity to make our offering even more sustainable, innovative and customer-oriented in the future. Are you shaping it with us?

We give you the freedom to pursue your ideas. Get involved! Question us! Develop yourself and us even further! Our culture of learning and making mistakes as well as communication at eye level all make this possible. Because only together can we move forward.

Baloise in Luxembourg

As an employer

Sustainability

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Our Benefits

Our culture and our togetherness make us special. But it's clear that you're also interested in our benefits. Discover what you would receive joining Baloise in Luxembourg:

Well-being

Your health is close to our heart: That's why thanks to our health, well-being & sustainability programme, you can get regular ergonomic advice, enjoy massages, cook healthy meals, try decorative arts, experience meditation, … and benefit from the wide range of activities offered by our Sports club, Book club, Baloise big band and Baloise Golf Association.

Benefits from the financial world

Employee discounts on our own products - for a financial services provider this means: up to 40% discount on our insurance products . On top of that, there's an excellent pension fund with attractive 2nd pillar benefits and special employee shares.

Let’s not forget about your 13th month and meal vouchers too!

Flexible working models

We offer you:

Remote work up to 2 days per week (in the respect of the law for cross borders employees)
Flexitime (between 6 :00am and 10 :00pm)
Flex Office
35,5 days off per year

Health

We are there for you - even if you get sick or have an accident. At Baloise in Luxembourg, you will benefit from an accident insurance for both your professional and personal life.

In addition, all the employees can also benefit from a health insurance for themselves and their family.

Events

Our culture thrives on togetherness - even away from the daily office routine. Networking during our staff party or after-works, each event is a great opportunity to share moments together in an less formal way.

Learning & error culture

You catch us in a time of change. And of course, where new things are created, things go wrong sometimes - and that's okay. Because that's how we learn, develop, go new ways and strive for a healthy culture of mistakes. You can see how important continuous learning is to us from our numerous initiatives:

Time for learning during your working time
A development & training programme that is updated 3 times a year to propose new offerings
Trial days in other teams ("Shadow for a Day")
Temporary internal job changes ("Change of perspective")
Free access to LinkedIn learning

Join us: Customer Care Center Agent

Apply now