Data and Process Manager for our International Non-Life team

Your Job in a Nutshell

Within our International Non-Life department, we are building a new Pan-European business branch operating under the Freedom of Service (FoS) regime.
Our ambition: bring innovative insurance solutions to B2B partners across Europe — from MGAs and brokers to corporate clients seeking fronting solutions for their captives.
As Data and Process Manager, you will play a key role in structuring and supervising the entire data process exchange for our international operations.
You will also be in charge of building processes and optimizing them to create the most efficient organization. You will ensure that data provided by third-party are handled efficiently, compliantly, and in line with Baloise’s best practices — a cornerstone of our competitiveness.
You will work within a multidisciplinary international team operating in start-up and agile mode, reporting directly to the Head of International Non-Life.
You will be part of an international team shaping a new line of business within a stable and reputable insurance group, with the opportunity to make a tangible impact on our European growth story.

Sounds good?
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What you can expect

Your main missions will be to:

Financial Management and Data Quality:

Manage operational financial flows and work closely with Finance teams to ensure the timely and accurate transmission of data.
Ensure the consistency and reliability of technical and financial data, notably by overseeing proper data reconciliation with actuarial teams and collaborating with partners to enhance the integrity of incoming data flows.

Operational and Cross-Functional Support:

Coordinate operations across internal teams and external partners.
Support claims management, fraud investigations, and customer complaints handling, while assisting in the design and deployment of operational processes with partners.
Collaborate with legal and technical stakeholders whenever required.
Take ownership of cross-functional topics and urgent requests that have not yet been allocated within the team, stepping in where necessary to ensure business continuity and the successful delivery of activities across functions.

Process Management and Cross-Functional Coordination:

Define, formalize, document, and continuously improve business processes, including underwriting, claims management, data flows, and reporting.
Actively manage workflow automation and digitalization initiatives in close collaboration with IT and data teams.
Ensure that processes comply with applicable regulatory requirements.
Identify operational pain points and drive problem-solving and process optimization initiatives.
Act as a central coordination point between operational teams, IT, Finance, and external partners.
Foster collaboration and ensure seamless coordination across teams to address operational challenges.
Ensure the timely implementation of IT solutions with our partners and proactively remove any delivery blockers.
Contribute to the implementation or enhancement of tools and systems supporting operational management.
Identify opportunities for operational improvement and lead process optimization projects.

What we expect

Master's degree (or equivalent, Bac+5) in Management, Engineering, Finance, Insurance, or a related field
At least 5 years of experience in a cross-functional role, with exposure to operational processes, technology, finance, data management, and business operations
Proven experience in an international and/or multi-country environment is highly desirable
Strong organizational, problem-solving and analytical skills, with a continuous improvement mindset
Proven ability to thrive in complex, multicultural environments, ideally within agile or fast-growing organizations.
Fluency in English (working language); additional European languages (French, German, Spanish) are an asset
SQL language proficiency

About Baloise

We are more than a traditional insurance company: we are the personal partner for everyone who wants to feel simply safe. In addition to our traditional financial business, we are also broadening our range with ecosystems in the areas of mobility and home. We see the digital age as an opportunity to make our offering even more sustainable, innovative and customer-oriented in the future. Are you shaping it with us?

We give you the freedom to pursue your ideas. Get involved! Question us! Develop yourself and us even further! Our culture of learning and making mistakes as well as communication at eye level all make this possible. Because only together can we move forward.

Baloise in Luxembourg

As an employer

Sustainability

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Our Benefits

Our culture and our togetherness make us special. But it's clear that you're also interested in our benefits. Discover what you would receive joining Baloise in Luxembourg:

Well-being

Your health is close to our heart: That's why thanks to our health, well-being & sustainability programme, you can get regular ergonomic advice, enjoy massages, cook healthy meals, try decorative arts, experience meditation, … and benefit from the wide range of activities offered by our Sports club, Book club, Baloise big band and Baloise Golf Association.

Benefits from the financial world

Employee discounts on our own products - for a financial services provider this means: up to 40% discount on our insurance products . On top of that, there's an excellent pension fund with attractive 2nd pillar benefits and special employee shares.

Let’s not forget about your 13th month and meal vouchers too!

Flexible working models

We offer you:

Remote work up to 2 days per week (in the respect of the law for cross borders employees)
Flexitime (between 6 :00am and 10 :00pm)
Flex Office
35,5 days off per year

Health

We are there for you - even if you get sick or have an accident. At Baloise in Luxembourg, you will benefit from an accident insurance for both your professional and personal life.

In addition, all the employees can also benefit from a health insurance for themselves and their family.

Events

Our culture thrives on togetherness - even away from the daily office routine. Networking during our staff party or after-works, each event is a great opportunity to share moments together in an less formal way.

Learning & error culture

You catch us in a time of change. And of course, where new things are created, things go wrong sometimes - and that's okay. Because that's how we learn, develop, go new ways and strive for a healthy culture of mistakes. You can see how important continuous learning is to us from our numerous initiatives:

Time for learning during your working time
A development & training programme that is updated 3 times a year to propose new offerings
Trial days in other teams ("Shadow for a Day")
Temporary internal job changes ("Change of perspective")

Join us: Data and Process Manager for our International Non-Life team

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