Partner & Client Services Officer – Belgian market Life Insurance business in the Freedom of Services for HNWI clients

Your Job in a Nutshell

You work in the LPS department (Assurance en Libre Prestation de Service) who offers International Life Insurance. The Partner & Client Services department takes care of all general customer (private clients and business partners) inquiries and operational activities.

You will work in a multicultural and open-minded team with a very good spirit. With your 10 other colleagues, you will evolve in a dynamic and international environment.

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What you can expect

In this role, you will participate in the relationship and administrative management of daily operations on contracts of Belgian, German and Dutch residents.

More specifically, you will :

Be the privileged point of contact of our partners and clients (such as brokers, asset managers and banks) during the whole life of a contract;
Handle phone calls related to requests and questions from partners and clients about current operations;
Build a strong professional relationship with our partners;
Deal with daily contracts administration from A to Z on any transactions (new business, surrenders, switches,…);
Work on dedicated and external funds;
Process complex and non-standard operations;
Liaise with our internal services, such as AML, KYC Office, Assets Controlling, Wealth planning, Accounting, Sales etc. to ensure the quality and timely delivery of our operations;
Collect, identify and formalize partners or clients’ requests while being proactive and offering solutions;
Deal with digital processes and help achieving their constant improvement;
Actively participate in projects in line with our strategy, such as process and quality improvement, database analysis, etc.;

What we expect

Minimum BAC +3 (economics, management and/or financial orientation or equivalent);
Experience in a similar position, ideally in the financial or insurance sector is an advantage;
Deep knowledge of the LPS business is a clear advantage;
Fluency in Dutch, French and English, both written and spoken;
Very strong customer orientation;
Commitment and autonomy: ability to take charge of problems, strength and proactivity;
Excellent organizational skills;
Rigorous, structured and reliable;
Excellent team spirit, availability and flexibility;
Good knowledge of Microsoft Office package.

About Baloise

We are more than a traditional insurance company: we are the personal partner for everyone who wants to feel simply safe. In addition to our traditional financial business, we are also broadening our range with ecosystems in the areas of mobility and home. We see the digital age as an opportunity to make our offering even more sustainable, innovative and customer-oriented in the future. Are you shaping it with us?

We give you the freedom to pursue your ideas. Get involved! Question us! Develop yourself and us even further! Our culture of learning and making mistakes as well as communication at eye level all make this possible. Because only together can we move forward.

Baloise in Luxembourg

As an employer

Sustainability

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Our Benefits

Our culture and our togetherness make us special. But it's clear that you're also interested in our benefits. Discover what you would receive joining Baloise in Luxembourg:

Well-being

Your health is close to our heart: That's why thanks to our health, well-being & sustainability programme, you can get regular ergonomic advice, enjoy massages, cook healthy meals, try decorative arts, experience meditation, … and benefit from the wide range of activities offered by our Sports club, Book club, Baloise big band and Baloise Golf Association.

Benefits from the financial world

Employee discounts on our own products - for a financial services provider this means: up to 40% discount on our insurance products . On top of that, there's an excellent pension fund with attractive 2nd pillar benefits and special employee shares.

Let’s not forget about your 13th month and meal vouchers too!

Flexible working models

We offer you:

Remote work up to 2 days per week (in the respect of the law for cross borders employees)
Flexitime (between 6 :00am and 10 :00pm)
Flex Office
35,5 days off per year

Health

We are there for you - even if you get sick or have an accident. At Baloise in Luxembourg, you will benefit from an accident insurance for both your professional and personal life.

In addition, all the employees can also benefit from a health insurance for themselves and their family.

Events

Our culture thrives on togetherness - even away from the daily office routine. Networking during our staff party or after-works, each event is a great opportunity to share moments together in an less formal way.

Learning & error culture

You catch us in a time of change. And of course, where new things are created, things go wrong sometimes - and that's okay. Because that's how we learn, develop, go new ways and strive for a healthy culture of mistakes. You can see how important continuous learning is to us from our numerous initiatives:

Time for learning during your working time
A development & training programme that is updated 3 times a year to propose new offerings
Trial days in other teams ("Shadow for a Day")
Temporary internal job changes ("Change of perspective")

Join us: Partner & Client Services Officer – Belgian market

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