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The IT Production Engineer is responsible for overseeing the day-to-day operations of the IT production environment, ensuring the stability, performance, and reliability of all IT production systems, services and business applications. You will join a team of IT production support professionals, coordinating with various stakeholders, and implementing best practices to minimize downtime, improve system performance, and provide excellent support to the business.

If you are a young IT Professional, even recently graduated, who enjoys scripting, automation, monitoring and continuous improvement, you’ll fell at home in our team.

Key Responsibilities: 

Production Environment Oversight

• Ensure the smooth operation of all IT production systems, including applications servers, core business applications, batches, MFPs, ...
• Monitor system performance and take proactive measures to prevent incidents.
• Manage and prioritize incidents and service requests, ensuring timely resolution.
• Implement and enforce standard operating procedures (SOPs) for IT production tasks.

Incident and Problem Management

• Oversee the incident management process, ensuring that incidents are resolved within agreed SLAs.
• Lead the response to critical incidents, including communication with stakeholders and root cause analysis.
• Drive problem management activities to identify and address the root causes of recurring issues.

Continuous Improvement

• Identify opportunities to improve the reliability, scalability, and efficiency of the IT environment.
• Lead initiatives to automate routine tasks and improve monitoring and alerting systems.
• Stay current with industry best practices and emerging technologies.

Documentation and Reporting

• Ensure that all production systems are well-documented, including architecture, processes, and incident reports.
• Prepare and present regular reports on system performance, incidents, and team activities.